Returns

Returns

Unless the parties have agreed otherwise, the right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

More information on the right of withdrawal

 

After receiving the returned goods, we will refund the cost of the item using the same payment method you used. If you purchased on invoice, the outstanding invoice will be cancelled.

If there are costs for the return, the amount to be refunded will be reduced by the return fee.

Prices for return labels

 

 

Returns from Germany:

returned goods with a value of €49 or more:   free

returned goods under €49:   €4.99

Returns portal for customers from Germany: Create return label

Please enter the order number from the return slip enclosed with your package.

 

 

Returns from Austria:

returned goods with a value of €199 or more:   free

returned goods under €199:   €9.99

Returns portal for customers from Austria: Create return label

Please enter the order number from the return slip enclosed with your package.

 

 

Returns from Switzerland:

returned goods with a value of Fr. 199 or more:  free of charge

returned goods under Fr. 199:   Fr. 9.99

Returns portal for customers from Switzerland: Create return label

Please enter the order number from the return slip enclosed with your package.

 

 

Customers outside the DACH region must arrange returns at their own expense, as we cannot provide return labels for these countries.

 

CONTACT

If you have any questions, we will be happy to help you. Please contact our customer service: Contact